Certificate II in Business

This is a TAFE course that helps you to make a career in business management by providing you the necessary skills and knowledge required to carry out the everyday work of an office. Once the candidates have chosen this course, they are introduced to the units that offer them a standard business software understanding. This is an elementary course in business management and so it is designed in such a way that participants acquire fundamental knowledge of all the operational activities. 

The office procedures are something that requires theoretical knowledge as well as some exposure of office working. When you opt for this study, you get attuned to the basic concepts of customer service and how to manage your daily task. Communication is an integral part of this course and so is the management of mails. Once you get enrolled in this course, you will be able to see that your skills will only enhance meeting the requirements of the professional business world. Get in touch with and learn more about this course. 

Certificate II in Business (20 Courses)

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BSB80120
Study Mode : Classroom
2 Location
  • Perth
  • Adelaide
BSB50120
Study Mode : Classroom
2 Location
  • Perth
  • Adelaide
BSB50420
Study Mode : Classroom
1 Location
  • Melbourne
BSB60520
Study Mode : Online, Classroom
3 Location
  • Tasmania
  • Sydney
  • Adelaide
BSB50620
Study Mode : Online, Classroom
3 Location
  • Tasmania
  • Sydney
  • Adelaide
BSB40820
Study Mode : Online, Classroom
3 Location
  • Tasmania
  • Sydney
  • Adelaide
BSB60420
Study Mode : Online, Classroom
3 Location
  • Tasmania
  • Sydney
  • Adelaide
BSB50420
Study Mode : Online, Classroom
3 Location
  • Tasmania
  • Sydney
  • Adelaide
BSB40120
Study Mode : Online, Classroom
3 Location
  • Tasmania
  • Sydney
  • Adelaide
BSB30120
Study Mode : Online, Classroom
2 Location
  • Sydney
  • Adelaide
CRS1400300
Study Mode : Classroom
1 Location
  • Sydney
BSB60420
Study Mode : Classroom
1 Location
  • Melbourne
BSB20115
Study Mode : Classroom
1 Location
  • Perth
BSB30115
Study Mode : Classroom
1 Location
  • Perth
BSB30415
Study Mode : Classroom
1 Location
  • Perth
BSB50120
Study Mode : Classroom
1 Location
  • Perth
BSB60215
Study Mode : Classroom
1 Location
  • Perth
BSB61015
Study Mode : Classroom
1 Location
  • Perth
BSB50215
Study Mode : Classroom
2 Location
  • Perth
  • Adelaide
BSB60120
Study Mode : Classroom
2 Location
  • Perth
  • Adelaide
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When you choose this course, then get ready to learn all the fundamental concepts of preparing spreadsheets and processing of the word documents. Here, you will be taught how to organise your work and execute the daily work of the office by contributing to the health and safety of other colleagues and your own self. This study, involves participants in practicing customer service duties, so that you do not fail in your real job. 


Before getting a job in this field, you have to give interviews and the more you are aware of latest working practices, the better are the chances of selection. Keeping this in mind, we offer our students’ understanding of skill development plans and processing of electronic communication. You also learn here how to manage emails and  processing of financial transactions. In delivering customer service, the most important role is of communicating correct information and that is why this course helps in improving your communication skills.  Call us now to attain more information regarding this course. 

There is no scarcity of job in this sector, as all business organisations are in need of the professionals who can manage the daily activities of an office, especially the ones related to customer service. You may get the career opportunities as mentioned below after you complete this study:

  • Administration Assistant
  • Clerical Worker
  • Data Entry Operator
  • Information Desk Clerk
  • Office Assistant
  • Receptionist
  • Front Desk Clerk
  • Customer Service worker

All those who think they can perform similar types of work every day with perfection must choose this course, but if you are someone who looks for changes and challenges at work, then this is not the course meant for them. The job that you get after finishing this course requires your patience and punctuality. If you possess these qualities, then you may grow in your career. The normal activities of the office are monotonous and you need to have an interest in such works, then only you will be able to perform well.

This course will improve your communication skills, but then you need to have an innate quality to deal with customers. You will be required to organise work and this is only possible if you like being organised. Apart from this, students must have the dedication to learn new things and grasp new techniques involved in the processing of office works. Hence, if you are interested in this type of course and are looking forward to make career in this, then contact us as soon as possible.