Last update 29th March 2023
This privacy notice has been compiled to help you understand why we ask you for your personal information when you use one of our websites and how we will store and use this information.
At the heart of our work is helping you and other users find suitable courses and learning providers. This is defined as our Legitimate Business Interest. We process your personal data to help you make informative decisions when selecting courses and learning providers. We do that by:
This privacy notice applies to all our website and app users regardless of location, whether registered or not, including people responding to surveys, competitions, and writing reviews. We refer to all registered users as “members of our community”
Keeping your information safe and private is very important to us. All our services are designed with privacy and security in mind. We will never sell your personal information to any third party.
You can browse our websites without providing any personal information. However, using some of our enhanced functionality will sometimes ask for additional information in order to process your request. Examples include:
The details we request for each enhanced functionality will depend on what is required to perform the action. For example:
Details of why we collect each piece of information are displayed clearly next to the field used to enter the data. A full list of the data collected by each website is available on the site-specific data collection notice. We also collect some technical information while you use our websites. For example, information on the type of browser you use and your IP address. This information is used to maintain and monitor the performance of our websites.
We use cookies on our websites to provide login and preferences functions and to collect anonymized data on user interactions. For example, we use cookies to:
Personal information is never held on any of our first-party cookies.
You can choose to have your computer block some or all cookies for you. You do this through your browser settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.
If you disable cookies, some advanced features will be disabled and some of our services may not function as intended.
Occasionally, we will ask for additional information to help us monitor the reach and effectiveness of our services. For example, when creating an account, we may ask for your country of residence or postcode. This data will only ever be used in an anonymized format to help us demonstrate the effectiveness and improve the products and services we offer.
We use Google Analytics to log review aggregated use data across all of our websites. No personal data is shared with Google Analytics.
As with all websites, your IP address is sent to us each time a webpage is viewed. For some functionality, we use this, along with geo-location information provided by your browser to provide location-specific content within our websites. When you browse our website your IP address and location information are stored on our system anonymously unless you are a registered user in which case it will be possible to link it to your profile. This link will only exist temporarily and will be removed three months after your visit. We will not use this information to identify you personally. We use location data for analytics purposes, in order to understand the locations our products are successful in and to ultimately, deliver a better service. You can stop sharing this information by changing your browser settings.
The personal data you provide is stored in a secure hosting environment based in India. We employ a range of technology and procedures to ensure that this data is secure, including encryption, anti-virus and anti-malware software, intrusion detection, company-wide data usage policies, and mandatory security and privacy staff training.
Your data is not stored outside India however it may be accessed by one of our principal companies based in India or Australia if they need to provide you with a service on our behalf. To ensure your data is secure and we comply with our privacy obligation, we have data sharing agreements and security operational and technical measures in place with these companies.
We will keep your data for as long as we are required to, either:
Personal data is deleted in accordance with our internal retention policy. All identifiable personal data is deleted three years following your last interaction with this website, for users registering from within Australia and after two years for international markets.
You can update the information we store on your behalf by logging into your website account and updating your profile. If you were not assigned a password when creating your account, you can request a new password online by selecting the ‘forgotten password’ option. If you do not have access to this account, you can request a data update by contacting the Privacy Manager
You have the right to be informed why and how we collect your personal data, how we will use this information, who we share it with, what are security measures we take to protect this information and what are your individual rights. We will publish this information in this Privacy Notice.
You have the right to restrict processing when you have exercised one of the above rights and it may take some time to process that request. For example: when you contact us to update your details you have the right to request restriction until your details are updated.
For the processing activities where we have asked you for consent, you have the right to withdraw this consent at any point by clicking on the unsubscribe link in any email we send you, or by updating your profile in the application, or contacting the Privacy Manager.
You can object to the processing of your personal data at any point by contacting the Privacy Manager. There may be instances where we may not be able to fulfil those requests, but we will provide you with an explanation when replying back to you.
None of our processing activities is purely automated. There are instances where we process data to analyze or predict behaviour but we will ask you for explicit consent when this processing will involve your personal data.
If you have provided us with your personal data with consent or under the contact obligations, you have the right to request the data you have provided to us in a machine-readable format should you decide to move to another data controller.
We use social media to make our editorial content more accessible and interact with you. You can engage with us by reading, sharing, and commenting on our posts. You can also share any article that has that option on your social media page. When creating a post or leaving comments on a post, please do not leave any personal details as these posts are made public and anyone can see them. Instead, if you need to ask a more specific question, please send us a private message. Private messages will be stored for 1 year and will not be shared with anyone outside our company.
When you log in to our websites using Facebook credentials, we will create a user account for you using your details from Facebook. This is necessary as some of the features like making an inquiry or downloading prospectuses are only available to registered users.
You can stop sharing this information with us directly from your Facebook account. Please note this will not delete the data we have already received (name, email address, or profile picture).
When contacting us via social media platforms please familiarise yourself with the privacy notice of that platform
We work with a range of learning providers that either advertise courses on our platforms or offer services relevant to your educational research journey.
Your personal data will only be shared with learning providers you have chosen to engage with via our websites. For example, when you make an inquiry or a prospectus request to an institution, your details relating to that inquiry will be provided to the institution so that they may answer your inquiry directly.
We also provide anonymized site usage data to providers to enable them to monitor enrolment from users who use our websites.
If you take part in one of our market research campaigns or surveys, we will never share your personal data with our partners, we only share aggregated data that cannot identify you individually. Our data handling procedures ensure your personal data is protected through the service you receive from us. Furthermore, we have data-sharing agreements in place with our partners to make sure they apply security operational and technical measures when processing your personal information.
On our website, there are lots of links to course provider websites. This privacy notice does not cover these links. We encourage you to read the privacy statements on the other websites you visit.
The date of the most recent version will appear at the top of this page. From time to time we may be updating this Privacy Notice, please review it each time you are to submit personal information. If we make any significant changes to this notice we will send you an email informing you of these amendments. If you do not agree with these changes please do not use our websites to provide personal information. You can also delete your account at any time – please see your rights section.
If you have any questions or complaints regarding your personal data, please contact the Privacy Manager at the address below:
Privacy Manager
199 Adelaide Terrace, Perth WA, 6004
marketing@mystudycounselor.com
The following section provides information on the collection and processing of personal data specific to the My Study Counselor website.
This site is available at https://www.mystudycounselor.com/
The site is intended for use by users aged 16 years and over. Users under this age are not allowed to create an account on the website.
You will need to register with My Study Counselor to get a full range of services such as sending enquiries, ordering prospectuses, downloading e-books, adding favourites universities, colleges, institutions, and training centres saving search results or leaving reviews. To get the most appropriate search results, advice and guidance, we strongly recommend you register with us and provide the information requested within your profile.
You can access all personal data we have collected about you from your My Study Counselor profile page.
The following items of personal data are collected as part of the registration process:
Under your user profile, you can choose to add additional information:
My Study Counselor allows you to log in to the website using your Facebook account. The following items of personal data are collected if you use Facebook to register or login to My Study Counselorwebsite:
We collect your search history and the articles you have read. We use this information to suggest courses you may be interested in or are eligible to apply to.
Each time you access our website we will receive your IP Address. We keep this information for 3 months only and use it for analytics purposes only.
While using the My Study Counselor website, you can carry out the following interactions where we process your personal data:
We use your personal details to respond to your enquiry i.e. create an account for you; answer your question, contact you if you are one of a prize draw winner (when taking part in a competition) or send you newsletters if you have subscribed.
We also use your personal data and search history to suggest tailored content such as posts, universities and courses.
As part of the registration process, you have the choice to opt-in to the following:
When the option is available you can also consent to be contacted further by My Study Counselor for editorial purposes.
All consent except the marketing options from our partner institutions can be withdrawn at any point by contacting the My Study Counselor Privacy Manager, updating your mailing preferences available within your profile online or clicking on the unsubscribe link available in every email you receive from us.
To withdraw your consent for marketing from one of our partner institutions (when given on My Study Counselor) you will need to contact the institution directly. You can view which institutions you have consented to via your My Study Counselor profile page.
When using Facebook to log in to My Study Counselor, you have the option to share your activity on My Study Counselor with your Facebook friends.