Diploma of Hospitality Management

For students who would like to further improve their knowledge and skills in hospitality operations, the Diploma of Hospitality Management Course can be of interest. This Diploma will be able to give pupils exemplary knowledge and experience to be able to work successfully in the field of hospitality. A Diploma of Hospitality Management will improve their skill sets in the hospitality industry and will give a hands-on training experience that could lead to a much more exciting career in a team leader role in the hospitality industry. Through rigorous classroom education and training, students will be able to learn from actual specialists in this field and will be able to gain valuable insights from them.

• Minimum 18 years of age;
• Completion of Year 11 or high school or equivalent; and
• Have a passion to work in hospitality industry

• SITXWHS003 Implement and monitor work health and safety practices
• BSBRSK501 Manage risk
• BSBMGT517 Manage operational plan
• SITXCCS008 Develop and manage quality customer service practices
• SITXMGT001 Monitor work operations
• SITXCCS007 Enhance customer service experiences
• BSBADM502 Manage meetings
• SITHIND001 Use hygienic practices for hospitality service
• SITHIND004 Work effectively in hospitality service
• SITXHRM003 Lead and manage people
• SITXHRM004 Recruit, select and induct staff
• SITXHRM006 Monitor staff performance
• SITXCOM005 Manage conflict
• SITXHRM002 Roster staff
• BSBDIV501 Manage diversity in the workplace
• BSBSUS501 Develop workplace policy and procedures for sustainability
• SITXCCS006 Provide service to customers
• BSBITU306 Design and produce business documents
• BSBITU302 Create electronic presentations
• BSBCMM401 Make a presentation
• SITXGLC001 Research and comply with regulatory requirements
• BSBFIM502 Manage payroll
• SITXMGT002 Establish and conduct business relationships
• BSBSUS401 Implement and monitor environmentally sustainable work practices
• BSBWOR203 Work effectively with others
• SITXHRM001 Coach others in job skills
• SITXFIN003 Manage finances within a budget
• SITXFIN004 Prepare and monitor budgets
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Course Duration in Weeks (include holidays) - 104 Weeks

At the end of the course, students will be able to competently undertake various tasks in a food and beverage service environment and take up positions such as:

• Banquet or function manager
• Bar manager
• Cafe manager
• Club manager
• Motel manager
• Restaurant manager