Diploma of Hospitality Management (New)

This qualification reflects the role of highly skilled senior operators who use a broad range of hospitality skills combined with managerial skills and sound knowledge of industry to coordinate hospitality operations. They operate independently, have responsibility for others and make a range of operational business decisions.

Students must be aged 18 or above and have satisfactorily completed Australian Year 12 or overseas equivalent school qualifications or Certificate IV in a related field.

English proficiency requirement:

• IELTS overall score 5.5
• TOEFL (iBT) score of 46
• PTE (Pearson Test of English Academic) score of 45

Code               Title   
BSBTWK501    Lead diversity and inclusion (Elective)
SITXHRM008    Roster staff (Core)
SITXHRM009    Lead and manage people (Core)
SITXCCS015    Enhance customer service experiences (Core)
SITXCCS016    Develop and manage quality customer service practices (Core)
SITXFIN009    Manage finances within a budget (Core)
SITXFIN010    Prepare and monitor budgets (Core)
SITXCOM010    Manage conflict (Core)
SITXGLC002    Identify and manage legal risks and comply with law (Core)
SITXMGT004    Monitor work operation (Core)
SITXMGT005    Establish and conduct business relationships (Core)
SITXWHS007    Implement and monitor work health and safety practices (Core)
SITXFSA005    Use hygienic practices for food safety (Elective)
SITHIND008    Work effectively in hospitality service (Work Placement) (Elective)
SITXCRI003    Respond to a customer in crisis (Elective)
SITXINV007    Purchase goods (Elective)
SITHIND006    Source and use information on the hospitality industry (Elective)
SITEEVT020    Source and use information on the events industry (Elective)
SITXCCS012    Provide lost and found services (Elective)
SIRXOSM007    Manage risk to organisational reputation in an online setting (Elective)
SIRXOSM002    Maintain ethical and professional standards when usingsocial media and online platforms (Elective)
SIRXOSM004    Analyse performance of social media and online business tools (Elective)
SITXFIN008    Interpret financial information (Elective)
BSBTEC301    Design and produce business documents (Elective)
SITXCCS010    Provide visitor information (Elective)
SIRXSTR001    Develop an ecommerce strategy (Elective)
SITXCCS014    Provide service to customers (Elective)
SITTTVL001    Access and interpret product information (Elective)

Student are required to complete a minimum of 38 instances totalling 114 hours (a minimum of 3-hour shifts X 38 Shifts) of work placement training for the unit SITHIND008 Work effectively in hospitality service to acquire the skills and knowledge needed to work in the hospitality industry. Students need to find a suitable Hospitality workplace like, restaurant, hotel, catering company which is convenient for them to travel to and can work in any of the following Hospitality departments Kitchen operations, Housekeeping, Front office or Food and Beverage service.