Diploma of Hospitality Management

This qualification provides a pathway to work in many hospitality sectors such as small business management or culinary preparation. The diversity of employers includes cafes, hotels, restaurants, clubs and other hospitality businesses.

Students must be aged 18 or above and have satisfactorily completed Australian Year 12 or overseas equivalent school qualifications or Certificate IV in a related field

English proficiency requirement:

• IELTS overall score of 5.5
• TOEFL (iBT) score of 46
• PTE Academic score of 45

For students who do not have an IELTS Test score or equivalent test score, they can take an English Placement Test to assess whether their English level can meet the requirements of entry into the Diploma course.

The following units of competence are covered in this qualification:

Unit Code        Title    
BSBDIV501     Manage diversity in the workplace (Core)
SITXHRM002    Roster staff (Core)
SITXHRM003    Lead and manage people (Core)
SITXCCS007    Enhance customer service experiences (Core)
SITXCCS008    Develop and manage quality customer service practices (Core)
SITXFIN003    Manage finances within a budget (Core)
SITXFIN004    Prepare and monitor budgets (Core)
SITXCOM005    Manage conflict (Core)
SITXGLC001    Research and comply with regulatory requirements (Core)
BSBMGT517    Manage operational plan (Core)
SITXMGT002    Establish and conduct business relationships (Core)
SITXWHS003    Implement and monitor work health and safety practices (Core)
SITXFSA001    Use hygienic practices for food safety (Elective)
BSBRSK501    Manage risk (Elective)
SITHIND004    Work effectively in hospitality service (Elective)
SITXMGT001    Monitor work operation (Core)
BSBSUS501    Develop workplace policy and procedures for sustainability (Elective)
SITHIND002    Source and use information on the hospitality industry (Elective)
SITXCOM002    Show social and cultural sensitivity (Elective)
SITXHRM004    Recruit, select and induct staff (Elective)
SITXHRM006    Monitor staff performance (Elective)
BSBCMM401    Make a presentation (Elective)
SITXCOM001    Source and present information (Elective)e
SITXFIN002    Interpret financial information (Elective)
SITXCCS002    Provide visitor information (Elective)
SITXCCS006    Provide service to customers (Elective)
BSBITU306    Design and produce business documents (Elective)
BSBADM502    Manage meetings (Elective)

Area manager or operations manager, café owner or manager, club secretary or manager, executive chef, executive housekeeper, executive sous chef, food and beverage manager, head chef, motel owner or manager, rooms division manager.