Certificate II in Tourism

This course is evaluated to be the vital part of the tourism and hospitality training package. Certificate ii in tourism  provides enormous opportunities to work in different tourism and travel industry sectors.  After completing this course, you can work for tour wholesalers, travel agencies, tour operators, heritage and cultural sites, attractions and any small tourism business. This course will provide the limited range of tourism operational knowledge and skills. It also deals with recognizing the diversity of  tourism operations and may also include the theme parks/ attractions, heritage and cultural sites. After completing this course, you would gain the knowledge in sourcing and using information on the tourism and travel industry and safe work practices. With this course, you can improve your communication skills and easily handle different clients in tourism sector. 

Certificate 2 in tourism will cover the following units:

  • Source and use information on the tourism and travel industry
  • Interact with customers
  • Show social and cultural sensitivity
  • Participate in safe work practices
  • Clean premises and equipment
  • Sell to the retail customer
  • Advise on products and services
  • Provide customer information and assistance
  • Provide visitor information
  • Monitor collections for changes in condition
  • Assist with the staging of public activities and events
  • Develop and apply knowledge of information and cultural services organisations
  • Communicate in the workplace
  • Work effectively with others
  • Source and present information
  • Produce simple word processed documents
  • Create and use spreadsheets
  • Participate in environmentally sustainable work practices
  • Process financial transactions
  • Provide first aid
  • Provide responsible service of alcohol
  • Prepare and serve non-alcoholic beverages
  • Prepare and serve espresso coffee
  • Use hygienic practices for food safety
  • Receive and store stock
  • Conduct basic oral communication in a language other than English
  • Conduct routine oral communication in a language other than English
  • Provide a briefing or scripted commentary
  • Interpret aspects of local Australian Indigenous culture
  • Load and unload a ride
  • Operate a ride location
  • Operate commercial vehicle 
  • Operate online information systems
  • Access and interpret product information
  • Process travel-related documentation

The career outcomes after the completion of online certificate 2 in tourism course has the inclusion of the following essentials: 

  • museum attendant
  • documentation clerk for a tour wholesaler or travel agency
  • receptionist and office assistant for a professional conference organizer or event management business
  • office assistant for a tour operator
  • ride attendant in an attraction.
  • retail sales assistant in an attraction
  • Tour adviser
  • Booking officer
  • tourism officer
  • Visitors information officer.
  • receptionist and office assistant in a travel agency

If you want to make your career in the tourism industry then Certificate II in Tourism  is the best option for you. With this qualification, you can achieve better position in the tourism sector. The course will provide a pathway to work in various tourism industry. You can work for tour wholesalers, attractions, any small tourism business, heritage and culture sites and travel agencies. After completing this course, you can be a office assistant for a tour operator, ride attendant in an attraction, retail sales assistant in an attraction and receptionist and office assistant in a travel agency. With this course, you would learn how to manage tourism business. When you finish  the course, you would easily enter a career working in the tourism and travel industry sector. This course will include the practical and theoretical knowledge.